Privacy Policy

1. Information we collect

We collect only the information needed to run our programmes and respond to you. This may include:

• Information you give us: your name, email address, phone number, postal address, and the message you send when you fill in a contact, volunteer, membership, enquiry or donation form.
• Information about assistance you request: details you choose to share about the support, training or services you are seeking from us.
• Technical information: your IP address, browser type, device type, pages visited, and the date and time of your visit, collected automatically when you use the website.

Please share only the information you are comfortable providing. We do not ask for sensitive information through this website unless it is clearly required for a service you have requested.

2. How we use your information

• To respond to your enquiries and requests.
• To provide, manage and improve our programmes, services and events.
• To process donations and issue receipts.
• To register volunteers, members and participants.
• To send updates, newsletters or event invitations, where you have agreed to receive them.
• To understand how the website is used and make it easier and more accessible.
• To meet legal, accounting and regulatory requirements.

3. Sharing of information

We do not sell, rent or trade your personal information. We may share it only:

• With trusted service providers who help us run the website, process payments or send communications, and who are required to protect your data.
• When required by law, court order or a government authority.
• To protect the rights, safety or property of our society, our beneficiaries or others.
• With your clear consent.

4. Donations and payments

Online donations are handled by third-party payment gateways. We do not store your card, UPI or net-banking details on our servers. Payment information is processed under the privacy and security policies of the payment provider. We keep a record of your name, contact details, donation amount and transaction reference for receipts, audit and tax purposes.

5. Cookies and analytics

Our website may use cookies, which are small files stored on your device, to keep the site working properly and to understand how visitors use it. We may use analytics tools to see which pages are visited most and how people find us. This data is combined and does not identify you personally.

You can block or delete cookies in your browser settings. Some parts of the website may not work as expected if cookies are disabled.

6. Data security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Data retention

We keep your personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, financial records). When it is no longer needed, we delete or anonymise it.

8. Your rights and choices

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask what personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete your information, where we are not required to keep it.
• Withdraw your consent to receive communications at any time.
• Raise a grievance about how your information is handled.

To use any of these rights, please contact us using the details in section 13.

9. Children's privacy

We do not knowingly collect personal information from children under 18 through this website without the consent of a parent or legal guardian. If you believe a child has given us information without such consent, please contact us and we will remove it.

10. Links to other websites

Our website may link to other websites, such as partner organisations or social media pages. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

11. Accessibility

We want everyone, including people with visual impairments, to be able to read and use this policy. If you need it in another format such as large print, Braille or audio, or if you face any difficulty using this page, please contact us and we will help.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. We encourage you to review this page regularly.

13. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us: